Schengen Alert LogoSchengen Alert
Privacy Policy

Last updated: 5/14/2025

1. Introduction

Schengen Alert ("Service", "We", "Us", "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based notification service for Schengen visa appointments.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Your WhatsApp phone number, and any name or identifier you provide during your interaction with our service.
  • Service Preference Information: Information related to your visa appointment search, such as preferred city/consulate, visa type, and desired appointment dates.
  • Communication Data: Records of your communications with us via WhatsApp, including messages and commands sent to our bot.
  • Payment Information: While we use third-party payment processors for subscriptions, we may receive transaction confirmations or identifiers related to your payment. We do not directly store your full credit card details.
  • Usage Data: Information about how you use our Service, such as frequency of interaction and types of alerts received.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our Service.
  • To process your subscription and payments.
  • To send you notifications about potential visa appointment slots based on your preferences.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To improve our Service, including analyzing usage patterns and user feedback.
  • To comply with legal obligations and prevent fraudulent activities.

4. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information in the following limited circumstances:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processors, cloud hosting services, communication platforms like WhatsApp). These providers are obligated to protect your information.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

WhatsApp (Meta Platforms, Inc.) is the platform through which our service is delivered. Your interactions with WhatsApp are also governed by WhatsApp's own Privacy Policy and Terms of Service.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration of your active subscription and a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or equivalent minimum age depending on jurisdiction). We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us via the WhatsApp number provided on our main page.